Spa Publishing Group Ltd
124 Warwick Street
Leamington Spa
CV32 4QY

Hello Subscriber,

Change of Service User Name (SUN) for your Direct Debit from GoCardless - SUN 172866 to APS Re Spa Publishing - Access PaySuite Ltd SUN 284110

We are writing to you regarding your Direct Debit payments with the Oxfordshire Press Ltd until very recently the Direct Debits that you pay to the Oxfordshire Press Ltd have been collected on our behalf by GoCardless. With effect from 1st November 2024 the Direct Debits you pay to GoCardless will be collected by Access PaySuite Ltd.

The good news is that you don't need to take any action to continue receiving the benefits of Direct Debit. Please be assured this change will not affect the service you receive in any way. The only change you will notice is that APS Re Spa Publishing will now appear on your Bank/Building Society statement instead of GC Oxfordshire Press for your Direct Debits commencing from 1st November 2024. Your existing Direct Debit reference will not change.

During the change you might see both direct debits in your account (GC Oxfordshire Press and APS Re Spa Publishing) please don't worry that an extra direct debit has been set up. Only the APS Re Spa Publishing one will be active. The GC Oxfordshire Press direct debit will be cancelled but if you would prefer, please ask you bank to delete it. 

Should you wish to query any Direct Debit with us, or your Bank/Building Society please quote our name and the reference. There is no need for you to complete a new Direct Debit Instruction, as details of the change will have been supplied to your bank, who may also notify you.  

You will continue to enjoy the full benefits of the Direct Debit Guarantee, as detailed below. If you have any questions about this change, please call on our customer services team on 01926 298986 or send an email to sports@oxonpress.co.uk.

Yours sincerely,

Oliver Upstone

Ones to Watch

The Direct Debit Guarantee 

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. 
• If there are any changes to the amount, date, or frequency of your Direct Debit APS Re Spa Publishing will notify you three working days in advance of your account being debited or as otherwise agreed. If you request APS Re Spa Publishing to collect a payment, confirmation of the amount and date will be given to you at the time of the request. 
• If an error is made in the payment of your Direct Debit by APS Re Spa Publishing or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. 
• If you receive a refund you are not entitled to, you must pay it back when APS Re Spa Publishing asks you to. 
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.